|
|
FAQ (Frequently Asked Questions)
The
following are questions that have been asked by our uses over a period
of time. This page will be updated on a regular basis based on recurring
questions from our support mail.
Q: Why is Windows 95 asking me to enter my
password to connect?
- Is your userid in lower case and only your userid (does not
include @mail.ocis.net or @ocis.net)
- Is your caps lock key on when your typing in your password
Q: How can I change my password?
- Go to www.ocis.net Click
on Internet Services--Click on User Zone Button Click on secure
button Enter your userid and password and click login. Click on
the change password button, a box will appear asking for your
old password, and then asking you to type your new password, and
finally to verify your password Remember to change your password
in your dial up access and in your email.
Q: How do I get my browser to your Home Page?
Goto options..General Preferences..Appearance
On Start Up launch..Netscape Browser
Browser Starts with..Home page location www.ocis.net
Goto Edit. Preferences..Navigator
Navigator starts with home page
Home page location www.ocis.net
Internet Explorer
In Location type www.ocis.net
then enter
Goto View Internet Options General (IE4)
Goto View Options Navigation (IE3)
Click on Use Current Box then OK box at bottom of screen
Q: How do I check my Usage?
- Go to www.ocis.net Click
on Internet Services
- Click on User Zone Button
- Click on secure button and enter your userid and password and
click login
- Click on the check Statistics button
A drop down box will appear asking for what month select
month
- Click on Check Statistics box again and a table with all log
on entries will appear
- Note: Enties are current to last login
Q: How do I upload files to my homepage and view them?
- File needs to be saved as htm or html as an extension: ex:
test.html
- Use a program such as WS_FTP to upload your file to
your public_html directory on our server.
- Once you connect to ftp.ocis.net, log in with your username
and password, you will end up in your home directory. You should
see a sub directory called public_html which you should enter.
Any files you place in your public_html directory will be available
by going to the web address http://www.ocis.net/~(your userid)/
- For example, if you put a file called test.html in the public_html
directory, you could go to the web address http://www.ocis.net/~(your
userid)/test.html to view it.
Note: replace (your userid) with your log on
username ex: support
Q: How do I save my password in Windows 95
click
here
Q: What are the settings for Dial Up Networking and Network
in Windows 95/98
- In Dial up networking under properties:
Phone# 376-2618(Kamloops area)-take the check out of country
code and area code
In Configuration maximum connect speed is 115200-click Ok.
Under server types enable software compression should be checked
and TCP/IP should be checked.. nothing else.
Click the TCP settings button and server assigned IP Address should
be selected and Specify DNS should be selected.
The primary DNS # should be 209.52.173.1 and an alternate or secondary
is not required.
In Control Panel..Network the following network components
should be installed.
Note:If IPX/SPX and NetBEUI are installed and you are not running
on a lan(local area network) then remove them as they are not
required.
Client for Microsoft Networks or Microsoft Family Login(if you
want to be able to save your password)
Dial Up Adapter
TCP/IP..click on TCP/IP then on properties:
1:IP address is server assigned
2:DNS configuration should have no numbers or host names visible
and should be set to disable DNS.
3:Gateway.. there should be no installed gateways visible.
4:Wins Resolution..disable wins resolution should be circled.
If you did not find your answer in our tech help, please
fill out the Support
Form
The speed of a 56K connection seems to depend on a few
different factors: The modem you connect to; The area of town
you are dialing from; The type and brand of 56K modem that you
have; The physical BCTel trunk your connection took to get from your
location to ours. We have found that 56K rates should range
between 40K and 50K. This speed can be tested by going to our
File Transfer Test
Page and following the directions.
Sometimes good Sometimes not as
good
If you find that you are getting a 56K connection rate
only half of the time it could be that you are sometimes connecting
to a modem on our end that is not compatible with your modems 56K
technology. For example if you connect to our kFlex modem bank
but you have an x2 enabled modem. In this case you would find
that your modem functions similar to a 33.6 instead of the 56K you
are expecting.
Solution: Consult with the
manufacturer of your modem and upgrade to V.90 as all of our modems
support the V.90 standard. If you are a kFlex customer you can
dial the 376-7611 number to guarantee that you don't inadvertently
connect to the non-kFlex modem bank.
Modem downloads at a 56K rate but uploads seem slow
The way that the 56K connection works is due to the
provider having digital lines. This allows for the 56K connection
but only on a one way street. Your downloads (receiving data
from the Internet) will be at the 56K rate but your uploads (sending
data to the Internet) will only be at a rate of approximately 33.6.
If you have tried all these options and
have not found a solution, please fill out our Support
Form
Back to our OCIS
FAQ Page
|
|
|
